Terms of service

Terms of Service

Last updated: 8 August 2026

Welcome to Novery. These Terms of Service govern your use of our website and the purchase of products from us.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.

Nothing in these Terms affects your statutory rights under applicable UK consumer law.

1. About Novery

Novery operates this online store and provides customers with access to products, information and related services through this website.

You can contact us at:

Novery
90 Paul Street
London, EC2A 4NE
United Kingdom

Email: contact@novery.store
Telephone: +44 20 7946 0551

2. Using Our Website

By using our website, you agree to use it only for lawful purposes and in accordance with these Terms.

You must not misuse our website, attempt to interfere with its operation, introduce malicious software, attempt unauthorised access or use the website for fraudulent or unlawful activities.

We reserve the right to restrict or suspend access to our website where reasonably necessary to protect our customers, business or services.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colours, sizes and other information displayed on our website are accurate.

However, colours and appearance may vary slightly depending on your device, screen settings and manufacturing variations.

Please review all relevant product information and sizing information before placing your order.

4. Prices

Product prices are displayed on our website before checkout.

Prices and promotions may change from time to time. Any changes will not affect an order already accepted by us unless required to correct an obvious pricing error and permitted by applicable law.

The total amount payable will be shown before you complete your purchase.

5. Orders

When you place an order, you are making an offer to purchase the products in your basket.

After placing your order, you should receive an order confirmation using the contact information provided during checkout.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

A product is unavailable
Payment cannot be authorised
Incorrect information has been provided
We identify suspected fraud or misuse
There is an obvious pricing or product information error
We are unable to fulfil the order for another legitimate reason

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

6. Payment

Payment must be made using one of the payment methods available at checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payments may be processed by third-party payment providers. Your use of those payment services may also be subject to the provider's applicable terms and privacy practices.

7. Shipping and Delivery

We offer free shipping within the United Kingdom unless otherwise clearly stated at checkout.

Our estimated delivery timeframe is:

4–8 business days

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

Please see our Shipping Policy for additional information about processing, tracking and delivery.

8. Delivery Information

You are responsible for providing complete and accurate delivery information.

If you notice an error after placing your order, contact us as soon as possible at contact@novery.store.

We will make reasonable efforts to assist, but we cannot guarantee that delivery information can be changed once an order has been processed or dispatched.

9. Returns and Refunds

Your eligibility for returns and refunds is governed by our Returns & Refund Policy and applicable UK consumer law.

Please contact us if you experience a problem with your purchase or wish to request a return.

Nothing in our policies limits or excludes rights that cannot lawfully be excluded under applicable UK consumer legislation.

10. 90-Day Guarantee

Eligible purchases from Novery are covered by our 90-Day Guarantee, subject to the terms and conditions described in our Returns & Refund Policy.

This commercial guarantee is provided in addition to your statutory consumer rights and does not replace or limit those rights.

11. Cancellations

Depending on the circumstances, you may have a statutory right to cancel certain online purchases.

Where applicable, cancellation rights will be handled in accordance with UK consumer law and our Returns & Refund Policy.

If you wish to cancel an order before dispatch, please contact us as soon as possible. We will make reasonable efforts to assist, although we cannot guarantee that an order can be stopped once processing has begun.

12. Promotions and Discount Codes

From time to time, we may offer promotional prices, discount codes, bundles or other special offers.

Unless otherwise stated:

Promotions cannot be exchanged for cash.
Discount codes may be subject to expiry dates or eligibility requirements.
Certain promotions may not be combined.
Promotional availability may be limited.

Specific promotional terms displayed with an offer will apply in addition to these Terms.

13. Intellectual Property

The content available through our website, including our branding, original text, graphics, layouts and other materials owned by or licensed to Novery, is protected by applicable intellectual property laws.

You may use the website for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify or commercially exploit protected website content without appropriate permission, except where permitted by law.

14. Reviews and User Content

If you submit a review, photograph, comment or other content to us, you confirm that you have the right to provide that content and that it does not violate applicable law or the rights of another person.

We may display or use submitted content in connection with our website and services where we have an appropriate legal basis or permission to do so.

We reserve the right to remove content that is unlawful, misleading, abusive, fraudulent or otherwise inappropriate.

15. Third-Party Services

Our website may use or provide access to services operated by third parties, such as payment processors, delivery providers or other technology providers.

We are not responsible for third-party services beyond the extent required by applicable law.

16. Website Availability

We aim to keep our website available and functioning correctly, but we cannot guarantee uninterrupted or error-free access.

We may occasionally update, maintain, suspend or modify parts of the website where reasonably necessary.

17. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Subject to applicable law, we will not be responsible for losses that were not reasonably foreseeable when the contract was formed or losses arising from circumstances outside our reasonable control.

These Terms do not exclude or restrict your statutory consumer rights.

18. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable UK data protection law.

Please review our Privacy Policy for information about how we collect, use and protect personal information.

19. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, services or applicable legal requirements.

The latest version will be published on this page together with the updated revision date.

Changes will not retrospectively remove rights that you already have in relation to an existing order.

20. Governing Law

These Terms are governed by applicable laws of the United Kingdom, subject to any mandatory consumer protections that apply to you.

If you are a consumer, you retain any mandatory rights relating to where legal proceedings may be brought under applicable law.

21. Contact Us

If you have questions about these Terms of Service, your order or our services, please contact us: