Shipping Policy

Last updated: 8 August 2026

Thank you for shopping with Novery. We aim to make your delivery experience as simple and convenient as possible.

Free UK Shipping

We are pleased to offer FREE shipping on all orders within the United Kingdom.

There is no minimum purchase required to qualify for free standard delivery unless otherwise stated during a specific promotion.

Estimated Delivery Time

Our estimated delivery timeframe within the United Kingdom is:

4–8 business days

Delivery estimates begin after your order has been processed and dispatched.

Please note that delivery times are estimates rather than guarantees. Delays may occasionally occur due to circumstances outside our reasonable control, including courier delays, severe weather, public holidays or unusually high order volumes.

Order Processing

Once your order has been placed, it will be prepared for dispatch.

You will receive an order confirmation at the email address provided during checkout. Where tracking is available, you will also receive tracking information after your order has been dispatched.

Please ensure that your email address and delivery information are correct when placing your order.

Tracking Your Order

Where tracking is provided for your shipment, you can use your tracking information to follow the progress of your delivery.

Please allow some time after dispatch for tracking information to become active in the courier's system.

If you experience an issue with your tracking information, please contact us at contact@novery.store.

Incorrect Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

If you notice an error in your delivery address, please contact us as soon as possible at contact@novery.store.

We will make reasonable efforts to assist you. However, once an order has been processed or dispatched, we may not be able to change or redirect the delivery.

Delayed Orders

Although most orders should arrive within the estimated delivery window, occasional delays can occur.

If your order has not arrived within the expected timeframe, please check your tracking information first. If you still require assistance, contact our customer support team and we will help investigate the shipment.

Lost or Missing Packages

If tracking indicates an issue with your delivery or you believe your parcel has been lost, please contact us.

We may need to investigate the shipment with the relevant delivery provider before determining the appropriate resolution.

Damaged Orders

If your order arrives damaged, please contact us promptly at contact@novery.store with your order number and clear photographs showing the condition of the item and packaging.

Our customer support team will review the situation and advise you on the appropriate next steps.

Multiple-Item Orders

In some circumstances, products within the same order may be dispatched separately. This means you may receive more than one parcel for a single order.

If this occurs, the remaining items will continue to make their way to you separately.

90-Day Guarantee

Purchases from Novery are covered by our 90-Day Guarantee, subject to the conditions set out in our Returns & Refund Policy.

Our 90-Day Guarantee is in addition to, and does not affect, any statutory rights you may have under applicable UK consumer law.

Contact Us

If you have any questions about your order or delivery, please contact us:

Novery
90 Paul Street
London, EC2A 4NE
United Kingdom

Email: contact@novery.store
Telephone: +44 20 7946 0551