Privacy Policy

Last updated: 8 August 2026

At Novery, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, make a purchase or contact us.

1. Information We Collect

When you visit or make a purchase from Novery, we may collect information including:

• Your name

• Billing and delivery address

• Email address

• Telephone number

• Order and transaction information

• Information about the products you view or purchase

• Device, browser and IP address information

• Information about how you interact with our website

• Marketing and communication preferences

Payment information is processed through the payment providers available at checkout. We do not directly store complete payment card details.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders

• Arrange delivery of your purchases

• Provide order confirmations and delivery updates

• Communicate with you about your order

• Provide customer support

• Process returns and refunds

• Detect and prevent fraud or misuse

• Maintain and improve our website and services

• Comply with applicable legal and regulatory obligations

• Send marketing communications where you have provided consent or where otherwise permitted by law

3. Legal Basis for Processing

Where applicable under UK data protection law, we process personal information on an appropriate legal basis.

This may include processing necessary to fulfil our contract with you, compliance with legal obligations, our legitimate business interests, or your consent.

Where processing is based on consent, you may withdraw your consent at any time.

4. Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our website and improve your shopping experience.

Some cookies may also be used for analytics and advertising purposes, subject to applicable consent requirements.

You can manage cookies through your browser settings and any cookie preference controls made available on our website.

5. Sharing Your Information

We may share personal information with trusted service providers where necessary to operate our business, including:

• Payment processors

• Delivery and logistics providers

• Website and e-commerce platform providers

• Customer support providers

• Analytics and advertising providers

• Fraud prevention and security providers

We only share information where reasonably necessary for these services or where required by law.

We do not sell your personal information.

6. International Transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that suitable safeguards are used where required by applicable UK data protection law.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes and complying with legal, tax and regulatory obligations.

8. Your Privacy Rights

Depending on the circumstances, UK data protection law may give you rights relating to your personal information, including the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information in certain circumstances

• Request restriction of processing

• Object to certain processing

• Request transfer of your information where applicable

• Withdraw consent where processing relies on consent

To exercise any applicable rights, please contact us using the details below.

You may also have the right to raise a concern with the UK Information Commissioner's Office (ICO).

9. Marketing Communications

If you receive marketing communications from us, you can unsubscribe at any time by using the unsubscribe option included in the communication or by contacting us.

You may continue to receive transactional communications relating to purchases, deliveries, returns or customer service.

10. Security

We use reasonable administrative and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

11. Children's Privacy

Our website and products are intended for general adult consumers and are not directed at children. We do not knowingly collect personal information from children where doing so would be prohibited by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal requirements.

Any updated version will be published on this page with a revised "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Novery
90 Paul Street
London, EC2A 4NE
United Kingdom

Email: contact@novery.store
Telephone: +44 20 7946 0551